Frequently Asked Questions

Q: How much does Senior Vista cost?

Private pay is $75 per day (7am-6pm, up to 10 hours), which includes all meals, activities, personal care, and supervision. Medicaid Long-Term Managed Care may cover costs fully if you qualify.

Q: Do you provide transportation?

Yes! We offer door-to-door transportation throughout Margate, Coral Springs, Parkland, Tamarac, and Coconut Creek for an additional fee. Morning pickup is 7:00-9:00am and evening drop-off is 4:00-6:00pm.

Q: Can you accommodate special diets?

Yes! We can accommodate diabetic diets, low-sodium, pureed or soft foods, allergies and food restrictions, and cultural or religious dietary preferences. Let us know during enrollment.

Q: How do I get started?

Call (954) 366-1212 to schedule a free tour, visit the facility, complete enrollment paperwork, choose your start date, and your loved one begins care. Most families are enrolled within 1-2 weeks.

Everything you need to know about Senior Vista Adult Day Care - answered honestly and clearly

Quick Navigation:

[General Questions] | [Costs & Payment] | [Care & Safety] |

[Activities & Daily Schedule] | [Enrollment & Getting Started] |

[Transportation] | [Special Needs & Memory Care] | [Meals & Nutrition]|
[Family Involvement] | [Holidays & Closures]

GENERAL QUESTIONS

Q: What is adult day care?

Adult day care is a daytime program (typically 7am-6pm) where seniors receive professional care, engaging activities, meals, and social interaction in a safe, supervised environment. It's designed for older adults who need supervision or assistance during the day but don't require 24-hour nursing home care.

Adult day care is ideal for families where:

- The primary caregiver works during the day

- The senior is isolated or lonely at home

- The senior has dementia or memory loss

- The family caregiver needs relief from 24/7 caregiving

Q: What hours is Senior Vista open?

Monday through Friday, 7:00am to 6:00pm. We're closed on weekends and major holidays.

Q: Do you offer weekend or evening care?

Not at this time. We're open Monday-Friday, 7am-6pm. If you need weekend or evening care, we're happy to recommend other resources in the area.

Q: What areas do you serve?

We're located on State Road 7 in Margate and serve families throughout

Broward County, including:

- Margate

- Coral Springs

- Parkland

- Tamarac

- Coconut Creek

- Pompano Beach

- And surrounding areas

We also offer door-to-door transportation (for an additional fee).

Q: Can I visit anytime or do I need an appointment?

We have an open-door policy! You're welcome to visit during business hours, but we recommend calling ahead (954) 366-1212 to schedule a tour so we can give you our full attention and answer all your questions.

Q: What languages does your staff speak?

Our staff is fluent in:

- English

- Spanish (Español)

- Haitian Creole (Kreyòl Ayisyen)

This ensures every participant and family member feels understood and comfortable communicating with us.

COSTS & PAYMENT

Q: How much does Senior Vista cost?

PRIVATE PAY: Daily Rates Available (7am-6pm, up to 10 hours)

This includes:

- All meals (breakfast, lunch, afternoon snack)

- All activities and entertainment

- All personal care assistance

- Incontinence supplies

- Certified staff supervision

- Health monitoring

MEDICAID: May be fully covered if you qualify for Florida Medicaid Long-Term Managed Care (LTMC)

LONG-TERM CARE INSURANCE: Accepted (policies that cover adult day care)

TRANSPORTATION: Available for an additional fee (varies by location)

Q: Do you accept Medicaid?

Yes! We accept Florida Medicaid Long-Term Managed Care (LTMC) through these providers:

- Simply HealthCare LTMC

- Sunshine Health LTMC

- Humana LTMC

- Florida Community Care LTMC

- Molina Healthcare LTMC

If your loved one qualifies for Medicaid LTMC, adult day care services may be fully covered at no cost to you.

Not sure if you qualify? Call us at (954) 366-1212 and we'll help you determine eligibility.

Q: Do you accept Medicare?

Medicare (traditional Part A and Part B) does not cover adult day care services. However, if you have a Medicare Advantage plan with additional benefits, some plans do cover adult day care. Check with your plan provider.

We do accept:

- Medicaid Long-Term Managed Care (LTMC)

- Long-Term Care Insurance

- Private pay

Q: What's the difference between Long-Term Care Insurance and regular health insurance?

Long-Term Care Insurance is a specific type of policy designed to cover services like adult day care, home health care, and nursing home care. Regular health insurance (like Blue Cross, Aetna, etc.) does NOT cover adult day care.

If you have a Long-Term Care Insurance policy, bring the policy information when you visit and we'll verify coverage for you.

Q: Is there a deposit or enrollment fee?

We do not charge an enrollment fee. For private pay families, the first week is typically paid in advance, then we bill weekly or bi-weekly (whichever you prefer).

Q: What if I can't afford private pay and don't qualify for Medicaid?

Call us at (954) 366-1212 to discuss your situation. We may be able to:

- Help you apply for Medicaid

- Explore Long-Term Care Insurance options

- Work out a payment plan

- Refer you to financial assistance resources

We believe everyone deserves quality care, and we'll do our best to help you find a solution.

CARE & SAFETY

Q: What kind of staff do you have?

Our staff includes:
- Certified Nursing Assistants (CNAs)
- Home Health Aides (HHAs)
- Trained activity coordinators

All staff members have experience in elder care and receive ongoing training in dementia care, fall prevention, emergency response, and therapeutic activities.

We do NOT have Licensed Practical Nurses (LPNs) or Registered Nurses (RNs) on staff, but our CNAs and HHAs are fully qualified to provide personal care, health monitoring, and assistance with daily activities.

Q: What is your staff-to-participant ratio?

We maintain a ratio that ensures every participant receives attentive, personalized care. Our exact ratio depends on the number of participants and their care needs, but we prioritize quality over quantity.

Ask about our current ratio when you tour the facility.

Q: What if my loved one has a medical emergency?

Our staff is trained in first aid, CPR, and emergency response. If a medical emergency occurs:

1. We call 911 immediately if needed

2. We contact you right away

3. We're located directly next to HCA Florida Northwest Hospital

We also maintain emergency contact information and medical histories for every participant so first responders have the information they need.

Q: Do you administer medications?

We provide medication reminders and can assist with self-administration (we hand you the medication and you take it yourself). We do NOT administer injections or handle complex medication management that requires a licensed nurse. If your loved one needs help taking oral medications, we can assist. Bring medications in their original containers with clear dosing instructions.

Q: What if my loved one uses a wheelchair or walker?

Our facility is wheelchair and walker accessible. Our staff is trained in transfer assistance, mobility support, and fall prevention. We welcome participants who use mobility aids

Q: Is your facility licensed and insured?

Yes. Senior Vista Adult Day Care is fully licensed as an Adult Day Care Center in Florida and carries comprehensive liability insurance.

Q: What happens if my loved one gets sick while at Senior Vista?

If your loved one shows signs of illness (fever, vomiting, contagious symptoms), we'll call you immediately to pick them up. This protects other participants from exposure. If they have a chronic condition (diabetes, heart condition, etc.) that's managed, that's fine - we can monitor and assist as needed.

ACTIVITIES & DAILY SCHEDULE

Q: What does a typical day look like?

MORNING (7:00am - 12:00pm)

- Arrival and welcome

- Hot breakfast

- Morning news discussion

- Cognitive activities (puzzles, brain games, trivia)

- Arts and crafts

- Music or live entertainment

MIDDAY (12:00pm - 2:00pm)

- Hot, freshly prepared lunch

- Social time and conversation

- Gentle movement or relaxation

AFTERNOON (2:00pm - 6:00pm)

- Themed activities and entertainment

- Games (Bingo, cards, balloon volleyball)

- Pet therapy (when scheduled)

- Movies or music therapy

- Afternoon snack

- Departure and transportation home

Every day is different! We offer variety to keep things interesting.

Q: Will my loved one just be sitting around watching TV all day?

Absolutely not!

Our program is designed to keep minds active, bodies moving (safely), and spirits lifted.

Activities include:

- Live entertainment and music

- Brain games and trivia

- Arts, crafts, and creative projects

- Gentle exercise (chair yoga, sit-n-soccer, dancing)

- Pet therapy - Cultural celebrations and parties

- Gardening

- Inter-generational programs

- And much more

We believe fun isn't just entertainment—it's a vital part of wellness and dignity.

Q: What if my loved one doesn't want to participate in activities?

No one is forced to participate! If your loved one prefers to sit quietly, read, or just observe, that's perfectly fine. Our staff will gently encourage participation, but we respect each person's preferences and comfort level.

Many participants who are hesitant at first gradually warm up and start joining activities once they feel comfortable.

Q: Do you have activities specifically for people with dementia?

Yes! We specialize in memory care and have activities specifically designed for participants with dementia and Alzheimer's, including:

- Music therapy (often triggers positive memories)

- Reminiscence activities

- Simple, repetitive crafts

- Sensory stimulation

- Gentle movement

- One-on-one engagement when needed

Our staff is trained in dementia care techniques and knows how to engage participants at their cognitive level.

ENROLLMENT & GETTING STARTED

Q: How do I get started?

1. Call (954) 366-1212 to schedule a free tour

2. Visit the facility, meet our staff, ask questions

3. Complete enrollment paperwork (we'll help you)

4. Choose your start date and days

5. Your loved one begins care!

Most families are enrolled and started within 1-2 weeks.

Q: Do I need a doctor's referral?

No, you don't need a formal doctor's referral. However, we do require:

- Basic medical history

- Current medication list

- TB (tuberculosis) test results (within past 12 months)

We'll provide all necessary forms during enrollment.

Q: How many days per week does my loved one need to attend?

You choose! Options include:

- 1-2 days per week (trial or occasional care)

- 3-4 days per week (part-time care)

- 5 days per week (full-time care)

Many families start with 2-3 days per week and increase once their loved one is comfortable. You can adjust the schedule as needed.

Q: Can we do a trial period?

Absolutely! Many families start with 1-2 days per week to see how their loved one adjusts. There's no long-term commitment required. We recommend giving it at least 3-4 visits before making a final decision, as it often takes a few days for participants to feel comfortable in a new environment.

Q: What if my parent refuses to come?

This is very common! Many participants are initially resistant but end up loving it once they experience the activities, make friends, and realize it's a positive environment.

Tips that help:

- Bring them for a tour first so it's not a surprise

- Start with just 1-2 days per week

- Frame it as "going to spend time with friends" rather than "day care"

- Stay positive and upbeat (they pick up on your emotions)

- Give it 3-4 visits before deciding it's not working

We're experienced in helping families through this transition.

Q: How long does enrollment take?

Once we have all required paperwork (medical history, TB test, payment info), most families are enrolled within 1-3 business days. Your loved one can often start within the same week!

If you need to start sooner due to an urgent situation, let us know and we'll do our best to accommodate.

TRANSPORTATION

Q: Do you provide transportation?

Yes! We offer door-to-door transportation throughout our service area for an additional fee.

Coverage includes:
- Margate
- Coral Springs
- Parkland
- Tamarac
- Coconut Creek

Morning pickup: 7:00-9:00am
Evening drop-off: 4:00-6:00pm
Transportation costs vary by distance. Call (954) 366-1212 for a quote based on your address.

Q: Is transportation included in the daily rate?

No, transportation is available for an additional fee (not included in the DAILY rate). Costs vary based on your distance from our Margate location.

Q: What if I want to drop off and pick up myself?

Perfect! Many families prefer to handle transportation themselves. You can drop off anytime between 7:00am-9:00am and pick up anytime between 4:00pm-6:00pm.

Some families drop off on their way to work and pick up on their way home.

Q: Is the transportation van wheelchair accessible?

Our transportation vehicles are equipped to assist participants with mobility challenges. If your loved one uses a wheelchair, let us know during enrollment so we can ensure we have the appropriate vehicle available.

SPECIAL NEEDS & MEMORY CARE

Q: Do you specialize in dementia and Alzheimer's care?

Yes! Memory care is one of our specialties. Our staff is trained in:

- Dementia care techniques

- Behavioral management

- Redirection and de-escalation

- Memory-stimulating activities

- Safe supervision

We provide a structured, reassuring environment that helps reduce confusion and anxiety for participants with cognitive challenges.

Q: What if my loved one wanders or tries to leave?

Our facility is secure with staff monitoring all exits. Participants with dementia or wandering tendencies are supervised closely. We use gentle redirection techniques to keep everyone safe.

If your loved one has a history of wandering, let us know during enrollment so we can implement additional precautions.

Q: Do you provide incontinence care?

Yes. Our CNAs and HHAs provide respectful, dignified assistance with:

- Toileting

- Incontinence management

- Personal hygiene

- Clean-up if accidents occur

Incontinence supplies are included in the daily rate. We treat every participant with dignity and respect during personal care.

Q: What if my loved one is combative or has behavioral issues?

Our staff is trained in behavioral management and de-escalation techniques. However, we want to be honest: if a participant's behavior poses a safety risk to themselves, other participants, or staff, we may not be the right fit.

During your tour, please be open about any behavioral challenges so we can assess if we're equipped to safely care for your loved one. We'll be honest about whether we can meet their needs.

Q: Do you accept participants with feeding tubes or complex medical needs?

No. Our staff (CNAs and HHAs) are not licensed to manage feeding tubes, IV medications, or complex medical procedures that require a licensed nurse.

We CAN accommodate:

- Oral medications

- Diabetes monitoring (blood sugar checks)

- Assistance with eating

- Mobility assistance

- Incontinence care

- Memory care

If your loved one has complex medical needs, we're happy to refer you to facilities with nursing staff on-site.

Q: What if my loved one is very withdrawn or depressed?

We've seen many participants who were isolated and withdrawn at home blossom once they start attending Senior Vista. The combination of social interaction, engaging activities, and caring staff can make a significant difference in mood and quality of life.

That said, if your loved one is experiencing severe depression, we recommend they also receive professional mental health support from a therapist or psychiatrist.

MEALS & NUTRITION

Q: What meals are provided?

We provide:

- Hot breakfast (morning)

- Freshly prepared hot lunch (midday)

- Afternoon snack

All meals are included in the daily rate.

Q: Can you accommodate special diets?

Yes! We can accommodate:

- Diabetic diets

- Low-sodium

- Pureed or soft foods (for swallowing difficulties)

- Allergies and food restrictions

- Cultural or religious dietary preferences

Let us know about dietary needs during enrollment and we'll ensure your loved one's meals meet their requirements.

Q: What if my loved one needs help eating?

Our staff provides feeding assistance for participants who need it. We ensure everyone eats safely and gets proper nutrition.

FAMILY INVOLVEMENT

Q: Can I visit during the day?

Yes! We have an open-door policy. You're welcome to visit anytime during business hours—stop by for lunch, observe activities, or just check in. We believe family involvement is important and encourage you to stay connected.

Q: How will I know how my loved one's day went?

We provide updates as needed, especially during the first few weeks. If there's anything noteworthy (health changes, behavioral issues, etc.), we'll call you immediately.

You're also welcome to call us anytime to check in or ask how your loved one is doing.