Privacy Policy for Senior Vista Adult Day Care Center

Effective Date: 11/11/25
Last Updated: 11/11/25

Introduction

Senior Vista Adult Day Care Center ("Senior Vista," "we," "us," or "our") is committed to protecting the privacy and confidentiality of personal and health information of our participants, their families, and website visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (www.seniorvistaadultdaycare.com), use our services, or interact with us.

Please read this Privacy Policy carefully. By using our website or services, you acknowledge that you have read and understood this Privacy Policy.

1) Information We Collect

2) How We Use Your Information

3) HIPAA Compliance & Protected Health Information

4) How We Share Your Information

5) Data Security

6) Your Privacy Rights

7) Children's Privacy

8) Cookies and Tracking Technologies

9) Third-Party Links

10) Updates to This Policy

11) Contact Us

1) Information we collect

We collect several types of information from and about users of our website and participants in our services.

A. Personal Information You Provide Directly

When you interact with us, we may collect:

Contact Information

Name (first and last)
Mailing address
Email address
Phone number(s)
Emergency contact information

Inquiry and Application Information:

Information you provide when requesting information about our services
Information in forms, questionnaires, or applications for services
Preferences for communication
Best times to contact you
Current care situation and needs

Participant Health Information (Protected Health Information - PHI):

If you become a participant at Senior Vista, we collect health information necessary to provide care, including:

Medical history and current health conditions
Medications and allergies
Cognitive and functional assessments
Care plans and progress notes
Physician information and medical orders
Insurance and payment information (including Medicaid)
Emergency medical information
Dietary restrictions and preferences
Mobility and assistance needs

B. Information Collected Automatically

When you visit our website, we may automatically collect:

Device and Usage Information:

IP address
Browser type and version
Device type (mobile, tablet, desktop)
Operating system
Pages visited and time spent on pages
Referring website
Click patterns and navigation paths
Date and time of visit

Cookies and Similar Technologies:

We use cookies, web beacons, and similar tracking technologies (see Section 8)

C. Information from Third Parties

We may receive information from:

Healthcare providers (physicians, therapists, etc.)
Insurance companies and Medicaid
Family members or legal guardians
Emergency contacts
Referral sources
Background check services (for employment purposes)

2) How we use your Information

A. To Provide Our Services

We use your information to:

Assess eligibility for our adult day health care services
Develop individualized care plans
Provide daily care, activities, meals, and transportation
Monitor health status and safety
Coordinate with healthcare providers
Communicate with participants and families
Provide medication reminders (non-administration)
Respond to emergencies

B. For Business Operations

We use your information to:

Process applications and admissions
Schedule services and transportation
Maintain participant records
Bill for services (private pay, insurance, Medicaid)
Comply with licensing and regulatory requirements
Improve our programs and services
Train staff
Conduct quality assurance activities
Manage our business operations

C. For Communication

We use your information to:

Respond to inquiries and provide information
Send service updates and schedule changes
Provide daily reports to families
Send appointment reminders
Communicate about billing and payments
Send newsletters or updates (with consent)
Conduct satisfaction surveys

D. For Marketing (With Consent)

With your permission, we may use your information to:

Send promotional materials about our services
Invite you to events or open houses
Share success stories (with explicit consent and de-identified when possible)

You may opt out of marketing communications at any time by contacting us or clicking "unsubscribe" in emails.

E. For Legal and Safety Purposes

We use your information to:

Comply with applicable laws and regulations
Respond to legal requests and prevent fraud
Protect the safety, rights, and property of Senior Vista, our participants, and others
Report incidents as required by law (abuse, neglect, emergencies)
Defend against legal claims

3. HIPAA Compliance & Protected Health Information

A. HIPAA Covered Entity Status

Senior Vista Adult Day Health Center may be a covered entity under the Health Insurance Portability and Accountability Act (HIPAA) because we:

Provide health care services
Bill electronically to insurance companies and Medicaid
Transmit health information in connection with standard transactions

As a covered entity, we comply with HIPAA Privacy and Security Rules to protect your Protected Health Information (PHI).

B. Notice of Privacy Practices

Upon enrollment at Senior Vista, all participants receive our HIPAA Notice of Privacy Practices, which provides detailed information about:

How we use and disclose your health information
Your rights under HIPAA
Our legal duties regarding your health information
How to file a complaint if you believe your privacy rights have been violated

This Privacy Policy is separate from and supplemental to our HIPAA Notice of Privacy Practices. Our HIPAA Notice governs health information of participants; this Privacy Policy covers website visitors and general information practices.

C. Uses and Disclosures of Protected Health Information

We use and disclose PHI for:

1. Treatment: To provide, coordinate, or manage your care

Example: Sharing health information with your physician or family members involved in your care

2. Payment: To obtain payment for services

Example: Submitting claims to Medicaid or insurance companies

3. Health Care Operations: For quality improvement and business functions

Example: Staff training, quality assurance, licensing compliance

4. As Required by Law: When legally mandated

Example: Reporting suspected abuse or neglect to authorities

5. With Your Authorization: For other purposes with your written permission

Example: Using your testimonial or photo in marketing materials

D. Your HIPAA Rights

You have the right to:

Access your health records
Request amendments to your health records
Request restrictions on certain uses and disclosures
Request confidential communications by alternative means
Receive an accounting of disclosures
Receive a paper copy of our HIPAA Notice of Privacy Practices
File a complaint if you believe your privacy rights have been violated

Contact our Privacy Officer (information in Section 11) to exercise these rights.

4. How We Share Your Information

A. We Share Information in the Following Circumstances:

With Your Consent:

When you authorize us to share information with specific individuals or organizations

For Treatment, Payment, and Operations (HIPAA-permitted):

Healthcare providers involved in your care (physicians, therapists, hospitals)
Insurance companies and Medicaid for billing and payment
Our business associates who perform services on our behalf (billing companies, IT vendors) under HIPAA-compliant agreements

With Family Members and Caregivers:

We share information with family members, emergency contacts, and legal representatives involved in your care
Unless you request restrictions, we may discuss your care with family members who accompany you or call about you

As Required by Law:

Government agencies for licensing, regulation, and oversight
Law enforcement when required (e.g., reporting suspected abuse, responding to court orders)
Public health authorities (e.g., disease reporting, safety investigations)
Coroners, medical examiners, and funeral directors when necessary

To Prevent Harm:

When we believe disclosure is necessary to prevent serious harm to you or others
For public safety purposes

Business Transfers:

If Senior Vista is sold or merged, your information may be transferred to the new owner (with appropriate protections)

B. We Do NOT Sell Your Information

We do not sell, rent, or trade your personal information or health information to third parties for marketing purposes.

C. De-Identified Information

We may use and share de-identified information (information that cannot reasonably identify you) for research, quality improvement, or statistical purposes without restriction.

5. Data Security

A. Security Measures

We implement reasonable physical, technical, and administrative safeguards to protect your information, including:

Physical Safeguards:

Secure facility with controlled access
Locked file cabinets for paper records
Secure storage areas
Visitor sign-in procedures
Security cameras (in common areas only, not private spaces)

Technical Safeguards:

Encrypted electronic health records systems
Secure password-protected systems
Firewalls and antivirus software
Regular security updates and patches
Secure backup systems
Limited access based on job role

Administrative Safeguards:

Staff training on privacy and security
Confidentiality agreements with employees
HIPAA-compliant Business Associate Agreements with vendors
Regular security risk assessments
Incident response procedures
Privacy Officer oversight

B. Data Retention

We retain your information for as long as necessary to:

Provide services to you
Comply with legal and regulatory requirements (typically 7 years for health records in Florida)
Resolve disputes and enforce agreements

After the retention period, we securely destroy or de-identify information.

C. No Absolute Security

While we implement strong security measures, no system is 100% secure. We cannot guarantee absolute security of your information. If you have reason to believe your information has been compromised, please contact us immediately.

6. Your Privacy Rights

A. Website Visitors' Rights

You have the right to:

Access Your Information:

Request a copy of personal information we have collected from you through our website

Correction:

Request correction of inaccurate personal information

Deletion:

Request deletion of your personal information (subject to legal retention requirements)

Opt-Out of Marketing:

Unsubscribe from promotional emails by clicking "unsubscribe" or contacting us
Request removal from mailing lists

Do Not Track:

We currently do not respond to "Do Not Track" browser signals

Cookie Management:

Adjust your browser settings to refuse cookies (see Section 8)

B. Participants' HIPAA Rights

As described in Section 3.D, participants have additional rights under HIPAA regarding their health information.

C. How to Exercise Your Rights

To exercise your privacy rights, contact us using the information in Section 11. We will respond to your request within 30 days.

We will not discriminate against you for exercising your privacy rights.

7. Children's Privacy

Our services are for adults. Our website is not directed to individuals under 18 years of age, and we do not knowingly collect personal information from children under 18.

If we learn we have collected information from a child under 18, we will delete it promptly. If you believe we have collected information from a child, please contact us.

8. Cookies and Tracking Technologies

A. What Are Cookies?

Cookies are small text files stored on your device when you visit a website. They help websites remember your preferences and improve user experience.

B. Types of Cookies We Use

Essential Cookies:

Required for website functionality
Cannot be disabled
Examples: Session cookies, security cookies

Analytics Cookies:

Help us understand how visitors use our website
Examples: Google Analytics cookies (if applicable)
Track: Page views, time on site, bounce rate, navigation paths

Marketing Cookies:

Track visitors across websites for advertising purposes
Examples: Facebook Pixel, Google Ads tracking
Used to deliver relevant ads and measure campaign effectiveness

C. Third-Party Cookies

Our website may contain third-party cookies from:

Google Analytics (website analytics)
Facebook (advertising and analytics)
Other advertising platforms (if applicable)

These third parties have their own privacy policies governing their use of information.

D. Managing Cookies

You can control cookies through your browser settings:

Block all cookies: Your browser can refuse all cookies
Delete cookies: Clear existing cookies from your device
Allow/block specific cookies: Choose which cookies to accept

Note: Disabling cookies may affect website functionality and your user experience.

Browser-Specific Instructions:

Chrome: Settings → Privacy and Security → Cookies
Firefox: Options → Privacy & Security → Cookies
Safari: Preferences → Privacy → Cookies
Edge: Settings → Privacy, Search, and Services → Cookies

E. Do Not Track

Our website does not currently respond to "Do Not Track" signals because there is no industry-wide standard for handling such signals.

9. Third-Party Links

Our website may contain links to third-party websites (e.g., Medicaid information, Alzheimer's Association resources).

We are not responsible for the privacy practices of third-party websites. We encourage you to read their privacy policies before providing any information.

Clicking on third-party links is at your own risk.

10. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect:

Changes in our practices
Changes in applicable laws
New technologies or services

We will notify you of material changes by:

Posting the updated policy on our website
Updating the "Last Updated" date at the top
Notifying you via email (for participants and those who have provided email addresses)
Posting a notice in our facility

Your continued use of our services or website after changes constitutes acceptance of the updated Privacy Policy.

We encourage you to review this Privacy Policy periodically.

11. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

Senior Vista Adult Day Care Center

Privacy Officer: Maria Hernandez
Address: 2912 North State Road 7
Margate, FL 33063

Phone: (954) 366-1212

Email: [email protected]

Hours:

Monday - Friday: 7:00 AM - 5:00 PM

Saturday - Sunday: Closed

Filing a Complaint

If you believe your privacy rights have been violated, you have the right to file a complaint:

With Us:

Contact our Privacy Officer using the information above
We will investigate and respond to your complaint

With the Government (for HIPAA violations):

U.S. Department of Health and Human Services
Office for Civil Rights
Website: www.hhs.gov/ocr/privacy
Phone: 1-877-696-6775

You will not be retaliated against for filing a complaint.

State-Specific Rights

Florida Residents

This Privacy Policy complies with Florida law, including:

Florida Statutes Chapter 408 (Adult Day Care Licensure)
Florida Statutes Chapter 400 (Health Care Licensing)
Florida Statutes Chapter 415 (Adult Protective Services)

Florida law provides additional protections for vulnerable adults receiving care services.

Other State Residents

If you reside in a state with additional privacy laws (e.g., California, Virginia, Colorado), you may have additional rights. Please contact us to learn more about rights specific to your state.

Consent and Acknowledgement

By using our services or website, you acknowledge that:

You have read and understood this Privacy Policy
You consent to the collection, use, and disclosure of your information as described
You understand your privacy rights

For participants, you will be asked to sign a separate acknowledgment of receipt of our HIPAA Notice of Privacy Practices upon enrollment.

Language Assistance

Senior Vista serves a multilingual community. If you need this Privacy Policy in Spanish or Creole, please contact us at (954) 366-1212, and we will provide a translation.

Spanish: Si necesita esta Política de Privacidad en español, llámenos al (954) 366-1212.

Creole: Si ou bezwen Règleman sou Vi Prive sa a nan lang Kreyòl, tanpri rele nou nan (954) 366-1212.